Terms of Sales

- Preamble

We invite the customer to read the following provisions before placing his order.

It is the exclusive responsibility of each customer to define their needs, choose the appropriate hardware and software and ensure the compatibility of the products purchased.

The placing of an order implies on the part of the customer the full and complete acceptance of these general conditions of sale, as well as the full legal capacity allowing him to commit himself under these general conditions of sale..

We may modify these general conditions of sale at any time subject to posting these modifications on our site.

- 1. Price

The prices of our products are indicated in Euros, all taxes included, excluding processing and shipping costs. (Shipping fees)

For all products shipped outside the European Union and TOM, our prices are exclusive of tax. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Keratin Place. They will be your responsibility.

Keratin Place occasionally offers you promotional offers which are valid for a fixed and limited period or depending on available stocks.

If several promotions are in progress on the same product at the same time, Keratin Place reserves the right to allow the customer to benefit from the most advantageous promotion, the promotions not being cumulative.

Keratin Place reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time of order entry and subject to availability.

In the context of sales to professionals, the following conditions will be applied:

– No discount for any advance payment;

- 2. Orders

All orders, whatever their origin, are payable in Euros.The buyer, who wishes to buy a product, must:

– complete the identification form on which he will indicate all the details requested or give his customer number if he has one;

– complete the online order form giving all the references of the chosen products;

– validate his order after having checked it;

– make the payment under the conditions provided;

– confirm their order and payment.

Confirmation of the order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of its own conditions of purchase or other conditions.

All the data provided and the recorded confirmation will be worth proof of transaction. Confirmation will be worth signing and acceptance of transactions. Keratin Place will communicate by e-mail confirmation of the recorded order, the buyer being able to modify his order up to the date of dispatch of the articles, as well as to correct any errors of seizures which would have remained.Keratin Place cannot be held responsible for any input errors and the resulting consequences. In this context, the costs incurred for the reshipment of the order will be borne by the buyer.

Keratin Place reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who presents any form of risk for Keratin Place.

Invoices are attached electronically to the e-mail address provided when placing your order. It is also possible to attach a paper format to the order on request.

- 3. Approval

You declare that you have read and accepted these general conditions of sale before placing your order.

On our website, when you click on the 'Validate' button after the ordering process, you declare that you accept these and all of these general conditions of sale, in full and without reservation.

Keratin Place will communicate by e-mail confirmation of the recorded order, the buyer being able to modify his order up to the date of dispatch of the articles, as well as to correct any errors of seizures which would have remained.

The data recorded by Keratin Place constitutes proof of all transactions made by Keratin Place and its customers.

The data recorded by the payment system constitutes proof of financial transactions.

- 4. Availability

Keratin Place product offers and prices are valid as long as they are visible on the site, and while stocks last (excluding price promotion and price reduction periods). For products not stocked in Keratin Place warehouses, offers are valid subject to availability from our suppliers.

On this point, indications on the availability of the products are provided at the time of placing the order by the buyer. This information comes directly from suppliers, therefore errors or modifications may remain. By application of article L121-20-3 of the consumer code, in the event of unavailability of a product after placing the order, the buyer will be informed by e-mail upon receipt of the information from the supplier. . The order will be canceled and, if the bank account has been debited, the buyer will be immediately reimbursed for what he has actually paid, or if he wishes, maintain his order until the product is restocked with the possibility of withdraw if he deems the delay too long.

- 5. Delivery

The products are delivered to the delivery address mentioned by the customer when ordering.

Keratin Place cannot be held responsible for any input errors and the resulting consequences. In this context, the costs incurred for the reshipment of the order will be borne by the buyer.

Relay point deliveries are made according to the address indicated on the order form, the nearest relay point will be automatically selected.

This address determines the amount of shipping costs, which are calculated based on the country of destination as well as the weight of the order.

Keratin Place makes every effort to respect the delivery times mentioned on the site. Nevertheless, we cannot be held responsible for the consequences due to a delay in delivery or to a loss of parcels caused by a third party to the contract of carriage or by the fact of the buyer or due to an unforeseeable and insurmountable cause constituting a case of force majeure.

In the event of non-receipt of a package within the time indicated, the buyer may notify us via customer service so that an investigation can be carried out with the carrier. This operation can last up to twenty-one working days from the opening date. If during this period, the product is found, it will be re-routed to the address initially provided for in the contract. On the other hand, if the package is not found at the end of the period, it will be considered lost by Mondial Relay. In this case, the buyer will be reimbursed for the amount paid.

During the investigation period, no refunds or returns will be made.

Upon receipt of the order, it is recommended to check the conformity of the products delivered with the order and to indicate, if necessary, on the delivery note, in the form of handwritten reservations accompanied by the signature of the person who received the order, any anomaly concerning them

- 6. Payment

This treatment acts instantly on the hair by rebuilding the hair fiber inside and out.

When paying by credit card:

Bank cards issued by banks domiciled outside France must be international bank cards. Payments will be made via the secure system ... which uses the SSL (Secure Socket Layer) protocol, thus ensuring that the information transmitted is encrypted by software and that no third party can read it during transport on the network. . The buyer's account will only be debited when the available products are shipped and only for the amount of the products sent.

In accordance with legal provisions, in the event of late payment of the price, Keratin Place reserves the right to claim late payment interest calculated on the basis of the legal rate in force and applicable from the date of the summons to pay.

Keratin Place reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time of order entry, subject to availability.

The products remain the property of Keratin Place until full payment of the price, in particular in the event of rejection of the means of payment.

 

- 7. Law and customs

Any order placed on the website and delivered outside France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and these possible taxes related to the delivery of an article are the responsibility of the buyer and are his responsibility.

- 8. Securing

To counter any risk of misappropriation of your bank card, the company STRIPE uses a secure payment system with SSL standards, the most secure and most widespread encryption protocol currently.

Your bank details are directly encrypted and routed to the payment organization, without going through our site. Keratin Place never receives bank authorisation. It is directly managed by the bank. It does not store any banking information.

- 9. Returns

9-1. Right to retract

Botox Capillaire deep care Capil'liss 500g This easy-to-use mask will allow you to treat your hair by moisturizing it in depth. The hair will become more...

For any return of goods, the buyer must first contact Keratin Place customer service by email.in order to obtain a return form which will be sent to him by e-mail as well as the procedures to follow.

This form must be completed and sent with the goods to be returned.(the return costs are the responsibility of the buyer under article L. 121-20 of the consumer code)

An email will be sent to the buyer to inform him of the receipt of the package and the terms of the refund if it is on time.

Keratin Place will reimburse the buyer within 10 working days.

However, unpacked, opened, incomplete, worn, damaged or soiled products are not taken back.

In case of abusive returns, Keratin Place reserves the right to refuse a subsequent order.

9.2. Product non-compliance

The consumer must formulate to Keratin Place, within 2 working days following the date of receipt of the package, any complaint of error of delivery and/or non-conformity of the products in kind or in quality compared to the indications appearing on the purchase order. ordered.

- All products leave our premises in perfect condition. The customer must report to the carrier (or postman) the slightest trace of shock (trace of flow on the cardboard, traces of crushing, etc.) on the package, and if necessary to refuse the package. .

The exchange or refund of any product declared, a posteriori, damaged during transport, without any reservation having been issued upon receipt of the package, cannot be supported.

-The customer is also required to report any item missing from the order or any damage within 3 days to the carrier. Beyond this period, the complaint will not be processed, and any possible commercial action cannot be initiated by Keratin Place.

-In the event of receipt of a damaged product (broken, overturned, etc.), the customer is required to inform customer service within 2 working days of receipt of the package.package.

The complaint must be accompanied by photos of the product and the box which must be taken at the time of delivery indicated in the tracking of the package.

Any complaint formulated beyond this period will be rejected without possibility of recourse for the consumer,and the company exempted from the obligation of commercial action.

-10. Intellectual property

All elements of the Keratin Place site are and shall remain the intellectual property andexclusive to Keratin Place.

No one is authorized to reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound, under penalty of criminal prosecution.

Any simple or hypertext link is strictly prohibited without the express written consent of Keratin Place.

Any authorized link must be removed on simple request from Keratin Place

11. Liability

The products offered comply with the French legislation in force. Keratin Place cannot be held responsible in the event of non-compliance with the legislation of the country where the products are delivered.

Keratin Place cannot be held responsible for the non-performance of the contract concluded in the event of out of stock or unavailability of the product, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications, flood, fire.

Keratin Place is only responsible for the content of the pages it publishes.

- 12. Applicable rights

The language of this contract is French.

In the event of a dispute, the French courts will have sole jurisdiction.

In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, our company has set up a consumer mediation system.

The chosen mediation entity is: CNPM - MEDIATION - CONSUMPTION. In the event of a dispute, you can file your complaint on its website: http://cnpm-mediation-consommation.eu or by post by writing to CNPM - MEDIATION - CONSUMPTION -27 Avenue de la Liberation 42400 SAINT-CHAMOND

- 13. Personal information

Keratin Place undertakes not to disclose to third parties the information provided by the customer.

Keratin Place only collects the data strictly necessary for the proper processing of orders or to announce advantages, promotions and new products, which we wish to share with our customers.

The information requested from the customer is necessary for the processing of his order and is intended for the services of Keratin Place.

Pursuant to Law No. 78-17 of January 6, 1978, the customer has a right of access to information concerning him. On request, they can be communicated to him and, in the event of an error or modification, be rectified.

The information is used to compile statistics in order to improve this website. Like many websites, we use “cookies”. Its purpose is to indicate a previous visit by the Internet user to the site. You can disable the use of cookies by selecting the appropriate settings on your browser. In addition, Keratin Place uses "Google Analytics", a website analysis service provided by which allows the traffic generated on the website to be measured using cookies. These data relating to the use of the website will be transmitted and stored under the sole responsibility of "Google".

NB: a cookie does not allow Keratin Place to identify the buyer, on the other hand, it records information relating to the navigation of the buyer's computer on the Keratin Place site. It is possible to configure the browser so that cookies are ineffective.

- 14.Identification of the company

- http://www.keratin-place.com is the website of the company Keratin Place

Keratin Place (TM) is registered as a trademark of the company and is therefore under its control for any use whatsoever.