ARTICLE 1: PARTIES
KERATIN PLACE
Headquarters: 49 Rue Léon Salembien - 59200 Tourcoing
Phone: 0663891053
SIREN number:
SIRET number:
Any natural or legal person wishing to make a purchase via the Keratin Place website, hereinafter referred to as "the buyer".
Any Internet user can read the General Conditions of Sale on the site or on simple request.
ARTICLE 2: ACCEPTANCE OF THE CONDITIONS
The buyer declares to be at least eighteen years old and to have the legal capacity or to hold an authorization allowing him to commit himself under these general conditions of sale, and thus to place an order on the site. . These conditions are intended to define the terms of distance selling, from ordering to payment and delivery. They regulate all the steps necessary for placing the order and ensure the follow-up of this order between the contracting parties. The parties agree that their relations will be governed exclusively by this contract.
The acquisition of a property through this site implies unreserved acceptance by the buyer of these conditions of sale.
These conditions of sale will prevail over all other general or specific conditions not expressly approved by Keratin Place, except prior, express and written derogation.
Keratin Place reserves the right to be able to modify its conditions of sale at any time, hence the need to read these general conditions of sale each time you visit the site. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
ARTICLE 3: CHARACTERISTICS OF THE GOODS OFFERED
The products offered are those listed in the catalog published on the Keratin Place website.
These products are offered within the limits of available stocks. This paragraph is not valid in the context of price promotion and price reduction operations (excluding sales and liquidations). Any offer of this type will comply with the provisions of articles L310 and following of the commercial code and decree 77-105/P of September 2, 1977 relating to the advertising of prices with regard to the consumer, modified by the decree of December 3, 1987.
Each product is accompanied by a description established by the supplier, the buyer being able to have access to the supplier's documentation.
We are not responsible for the results you may obtain with our products.
The photographs in the catalog are as faithful as possible but cannot ensure perfect similarity with the product offered, particularly with regard to reconditioned formats.
If the buyer wishes to acquire a product with a view to achieving coordination or compatibility with a product already in his possession, this need must be clearly explained because Keratin Place cannot be held responsible for compatibility difficulties that were not not possible to anticipate.
ARTICLE 4: PRICE
The prices of Keratin Place products are indicated in euros.
The price indicated on the site does not take into account the costs of shipments or possible gift wrapping.
Keratin Place occasionally offers you promotional offers which are valid for a limited time or depending on available stocks.
We are not responsible for any stock shortages.
The products sold and shipped by Keratin Place are offered within the limits of available stocks. Advice is given for information purposes to customers.
Keratin Place reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time of order entry.
In the context of sales to professionals, the following conditions will be applied:
– No discount for any advance payment;
ARTICLE 5: ORDERS
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The buyer, who wishes to buy a product, must: (detail of the ordering process with obligation to apply the double click rule)
– complete the identification form on which he will indicate all the details requested or give his customer number if he has one;
– complete the online order form giving all the references of the chosen products;
– validate his order after having checked it;
– make the payment under the conditions provided;
– confirm their order and payment.
Confirmation of the order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of its own conditions of purchase or other conditions.
All the data provided and the recorded confirmation will be worth proof of transaction. Confirmation will be worth signing and acceptance of transactions. Keratin Place will communicate by e-mail confirmation of the recorded order, the buyer being able to modify his order up to the date of dispatch of the articles, as well as to correct any errors of seizures which would have remained.
Keratin Place cannot be held responsible for any input errors and the resulting consequences. In this context, the costs incurred for the reshipment of the order will be borne by the buyer.
ARTICLE 6: PAYMENT TERMS
This treatment acts instantly on the hair by rebuilding the hair fiber inside and out.
When paying by credit card:
Bank cards issued by banks domiciled outside France must be international bank cards. Payments will be made via the secure system ... which uses the SSL (Secure Socket Layer) protocol, thus ensuring that the information transmitted is encrypted by software and that no third party can read it during transport on the network. . The buyer's account will only be debited when the available products are shipped and only for the amount of the products sent.
In accordance with legal provisions, in the event of late payment of the price, Keratin Place reserves the right to claim late payment interest calculated on the basis of the legal rate in force and applicable from the date of the summons to pay.
ARTICLE 7: SECURITY OF PAYMENT
In order to ensure the security of payments, the Keratin Place Company uses the secure payment service offered by the chosen organization.
This service incorporates the SSL security standard. Confidential data (the 16-digit credit card number, expiry date and cryptogram) are directly transmitted encrypted without passing through the servers.
The online provision of the credit card number and the final validation of the order will be worth proof of the entirety of the said order and will be worth payment of the sums committed by the seizure of the articles appearing on the order form. This validation is worth signature and express acceptance of all the operations carried out on the site.
ARTICLE 8: CUSTOMS DUTIES
Any order placed on the website and delivered outside France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and these possible taxes related to the delivery of an article are the responsibility of the buyer and are his responsibility.
ARTICLE 9: AVAILABILITY
Keratin Place product offers and prices are valid as long as they are visible on the site, and while stocks last (excluding price promotion and price reduction periods). For products not stocked in Keratin Place warehouses, offers are valid subject to availability from our suppliers.
On this point, indications on the availability of the products are provided at the time of placing the order by the buyer. This information comes directly from suppliers, therefore errors or modifications may remain. By application of article L121-20-3 of the consumer code, in the event of unavailability of a product after placing the order, the buyer will be informed by e-mail upon receipt of the information from the supplier. . The order will be canceled and, if the bank account has been debited, the buyer will be immediately reimbursed for what he has actually paid, or if he wishes, maintain his order until the product is restocked with the possibility of withdraw if he deems the delay too long.
ARTICLE 10: DELIVERY
Home deliveries are made to the address indicated on the order form.
Relay point deliveries are made according to the address indicated on the order form, the nearest relay point will be automatically selected.
This address determines the amount of shipping costs, which are calculated based on the country of destination as well as the weight of the order.
Keratin Place makes every effort to respect the delivery times mentioned on the site. Nevertheless, we cannot be held responsible for the consequences due to a delay in delivery or to a loss of parcels caused by a third party to the contract of carriage or by the fact of the buyer or due to an unforeseeable and insurmountable cause constituting a case of force majeure.
In the event of non-receipt of a package within the time indicated, the buyer may notify us via customer service so that an investigation can be carried out with the carrier. This operation can last up to twenty-one working days from the opening date. If during this period, the product is found, it will be re-routed to the address initially provided for in the contract. On the other hand, if the package is not found at the end of the period, it will be considered lost by Mondial Relay. In this case, the buyer will be reimbursed for the amount paid.
During the investigation period, no refunds or returns will be made.
Upon receipt of the order, it is recommended to check the conformity of the products delivered with the order and to indicate, if necessary, on the delivery note, in the form of handwritten reservations accompanied by the signature of the person who received the order, any anomaly concerning them.
ARTICLE 11: RIGHT OF WITHDRAWAL AND RETURN
Botox Capillaire deep care Capil'liss 500g This easy-to-use mask will allow you to treat your hair by moisturizing it in depth. The hair will become more...
For any return of goods, the buyer must first contact Keratin Place customer service by email.in order to obtain a return form which will be sent to him by e-mail as well as the procedures to follow.
This form must be completed and sent with the goods to be returned.(the return costs are the responsibility of the buyer under article L. 121-20 of the consumer code)
An email will be sent to the buyer to inform him of the receipt of the package and the terms of the refund if it is on time.
Keratin Place will reimburse the buyer within 10 working days.
However, unpacked, opened, incomplete, worn, damaged or soiled products are not taken back.
In case of abusive returns, Keratin Place reserves the right to refuse a subsequent order.
ARTICLE 12: WARRANTY
All products supplied by Keratin Place benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code.
In the event of non-compliance of a product sold, it may be returned to Keratin Place which will take it back, exchange it or refund it.
ARTICLE 13: RESPONSIBILITY
Keratin Place, in the online sales process, is bound only by an obligation of means, its responsibility cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, rupture service, or other unintentional issues. Keratin Place disclaims liability for any breach of its contractual obligations in the event of force majeure and in general any event not allowing the proper execution of orders. In the event of professional purchases, Keratin Place will not incur any liability for any consequential damages as a result of these presents, operating loss, loss of profit, loss of opportunity, damages or costs, which may arise as a result of the purchase of products.
Keratin Place declines all responsibility in the event that the item delivered does not comply with the legislation of the country of delivery other than France.
Keratin Place undertakes to provide all the care in use in the profession for the implementation of the service offered to customers. Nevertheless, liability cannot be retained in the event of breach of contractual obligations by Keratin Place due to a fortuitous event or a case of force majeure as defined by the case law rendered by the French courts.
Keratin Place will not be held liable for delays due to out of stock at the supplier.
ARTICLE 14: RETENTION OF OWNERSHIP
All elements of the Keratin Place site are and shall remain the intellectual property andexclusive to Keratin Place.
No one is authorized to reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound, under penalty of criminal prosecution.
Any simple or hypertext link is strictly prohibited without the express written consent of Keratin Place.
Any authorized link must be removed on simple request from Keratin Place
ARTICLE 15: PERSONAL DATA
In accordance with the law relating to data processing, files and freedoms of January 6, 1978, information of a nominative nature relating to buyers may be subject to automated processing.
The processing of personal information collected on the site has been declared to the Commission Nationale de l'Informatique et des Libertés.
Keratin Place reserves the right to collect information on buyers including by using cookies, and, if it wishes, to transmit to business partners the information collected.
The information is used to compile statistics in order to improve this website. Like many websites, we use “cookies”. Its purpose is to indicate a previous visit by the Internet user to the site. You can disable the use of cookies by selecting the appropriate settings on your browser. In addition, Keratin Place uses "Google Analytics", a website analysis service provided by which allows the traffic generated on the website to be measured using cookies. These data relating to the use of the website will be transmitted and stored under the sole responsibility of "Google".
NB: a cookie does not allow Keratin Place to identify the buyer, on the other hand, it records information relating to the navigation of the buyer's computer on the Keratin Place site. It is possible to configure the browser so that cookies are ineffective.
ARTICLE 16: ENTIRETY
In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale.
ARTICLE 17: DURATION
These conditions apply for the entire duration of the online services offered by the company Keratin Place.
ARTICLE 18: ARCHIVING-PROOF
Keratin Place will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the civil code.
Keratin Place's computerized registers will be considered by the parties as proof of communications, payment orders and transactions between the parties.
ARTICLE 19: COMMERCIAL LINKS
Commercial links can be introduced in the various pages composing the site of
Keratin Place.
Keratin Place is not responsible for the content or operation of these sites, as well as for any damages or damages, of whatever nature, suffered by the buyer when connecting to said sites.
ARTICLE 20: SETTLEMENT OF DISPUTES
These online sales conditions are subject to French law. Any dispute that may arise from this contract may, by mutual agreement, be submitted to arbitration, excluding any recourse to the courts.
Arbitration will be established as follows:
– The party wishing to submit a dispute to arbitration must inform the other party by registered letter indicating the subject of the dispute;
– Each party must, within one month, appoint the arbitrator it has chosen and notify the other by registered letter;
– If a party does not choose its arbitrator within the period indicated above, the other may refer to the president of the commercial court within the jurisdiction of which the head office of Keratin Place is located for the appointment of this arbitrator;
– In case of sharing of arbitrators, they will appoint a third arbitrator. In the absence of an agreement, the third-party arbitrator will be appointed at the request of the most diligent party by the president of the commercial court of the same jurisdiction where the registered office of Keratin Place is located;
– The arbitration award will be final and binding on both parties. In the event of a dispute, and in the absence of an amicable agreement between the parties, jurisdiction is attributed to the competent courts of ..., notwithstanding multiple holders or warranty claims.
In the event that the customer is not a French resident, disputes relating to the commercial relationship withKeratin Place will be subject to the exclusive jurisdiction of the French courts.
In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, our company has set up a consumer mediation system.
The chosen mediation entity is: CNPM - MEDIATION - CONSUMPTION. In the event of a dispute, you can file your complaint on its website:http://cnpm-mediation-consumption.eu or by post by writing to CNPM - MEDIATION - CONSUMPTION -27 Avenue de la Liberation 42400 SAINT-CHAMOND